5 Easy Steps to Improving Your Security Guard Service
When property supervisors hire security guard companies they have a picture in your mind of what their contract security force will look like, but too often what they get is not what they pictured. What we have found is that almost all security guard businesses are capable of providing the support that property supervisors want, but too often do not due to a lack of continuing excellent control procedures.
Security guard businesses are unlike any seller that a home manager usually hires. If you hire a painter, you can see whether they do their tasks by taking a look at the walls. But when you hire a security guard company, how often can you see if the protector company is doing their job including running background checks and drug screenings, providing good training to your own guards, and effectively tracking and supervising your defenses. In most instances they likely are, but it is important to implement a system of verification and quality control to make sure that problems associated with the deficiency of performing these tasks do not start to happen.
In this guide we will discuss five (5) easy actions to enhancing your security guard service and achieving what you imagine as your perfect keyholding.
Display Your Guards Qualifications
In many states, guards are mandated to have a specified amount of training before they can start working as security guards. If your condition is among these states, make sure that your security guard company is compliant.
If you’re in a state where there are no state requirements for shield certificate, then investigate the type of training that’s being provided by your security company and inquire does it seem decent.
It is also your security guard company performing history and drug screenings on all of your defenses BEFORE they send them to your property? If they’re, they ought to be providing you with verifications. Otherwise, why?
Another superb way to screen if the protector is a good fit for your property is to perform a short”interview” to get a sense of the guard and to explain your expectations. This first dialogue can tell you a good deal about what to expect from this shield and it gives you an opportunity to ask another shield if you feel that it is necessary.
Evaluate Guard Training
Although most security guard businesses have an extremely thorough orientation that introduces every shield to the company itself, in many cases the shield’s orientation to his assigned property is not quite as complete. We call the orientation to the assigned property”Site Specific Training”. Learn What your website specific training looks like:
• Does it happen at your property?
• Who does the training?
• Just how long is each officer trained?
• Just how long can the security company double bank? (Double banking is the process of experiencing a seasoned guard working in precisely the exact same time as the new guard.)
• How thoroughly are your post requests clarified?
Determine the answer to each of these questions and make sure that they fit with what you feel is sufficient. You should even consider sitting in on your security guard business’s orientation and your website specific training to get an understanding of what goes into preparing a shield to work in your property.
Inspection Your Guard’s Supervision
Guard supervision is among the more important factors of good security guard support. When security businesses provide poor supervision, there is not enough emphasis put on preventing errors, problems, and complaints. Deficiency of supervision also removes the chance for the protector to understand and better understand their duties. When the guards are not being supervised, they start to feel that their job is not significant and they start to see themselves as less of a part of the security group. When guards do not feel as part of your group it typically contributes to unacceptable practices like unprofessional behaviour, tardiness, and even theft.
Based on the structure of your contract, on-site supervisors may not be included. If your contract does not demand on-site supervision, how can your security guard company remotely supervise its guards? Outside the Standard security company field supervisor spot checks, the 2 methods of remote supervision that prove most successful are:
Officer Tour Tracking Systems
In case your guards are required to make rounds of your property, then a system for tracking them while on duty is essential. Officer Tour Tracking Systems offer a remote means of tracking the guards while they’re on your property. These tracking systems allow the security guard company to monitor the log and time the action of these guards while they’re making rounds to several areas on your property. Most Officer Tour Tracking Systems can generate reports that enable the security guard company to quickly get an understanding of if the protector is making rounds. The property manager also needs to be given with an abridged version of these reports. Manufacturers of such systems comprise Deggy and Timekeeping Systems, Inc..
Along with Officer Tour Tracking systems, we have found that using a system for guards to check in frequently with the security guard company provides a way of earning sure that each guard is secure and alert. Using guards check-in frequently with the security guard company, at least every 30 minutes, guards feel that their safety is important and that being awake and alert is an significant part their job.
Expand Your Guards
After hours inspections of your defenses are almost always great ways of finding out just what is happening with your security while you are not there. Through these inspections, make sure that you ask your security guards questions about their responsibilities and duties to make sure that they understand their tasks. In fact, we suggest having your security guards audited regularly, formally (i.e. post inspection) and (i.e. secret shopped) with a certified security consultant as part of your continuing security program.
Businesses like Asymmetric Strategies offer a free service aimed at doing precisely that. Bear in mind, when selecting a security consultant be confident that the consultant is not actually a security guard company. If that’s the case, your audit is guaranteed to develop problems with your current security guard company.